Technology
TRAI mandates AI-led complaint centres, 16-hour human support
TL;DR
- TRAI mandates 24/7 AI-enabled complaint centres, human support for 16 hours daily, faster appeals and penalties up to ₹20 lakh for mishandled cases.
Short summary
Our full write-up is on its way. For the complete story, read the original report:
Nov 2, 2026 · Updated 11/2/2026, 8:07:50 PM · Reported with: Hindustan Times
Sources (1)
NRI Bytes writes its own articles from the reporting below.
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